This Privacy Policy explains what personal information hacksaw collects, how we use it, and the choices you have. We are committed to protecting the privacy of all players in the Philippines. If you have questions, visit our FAQ page or review our Terms and Conditions.
When you register an account on hacksaw, we collect information such as your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, process transactions in Philippine pesos (PHP), and comply with applicable regulations. We may also collect a government-issued ID during the verification process to confirm that you meet the minimum age requirement of 21 years. All information you submit is stored securely and accessed only by authorised personnel. You are responsible for ensuring that the details you provide are accurate and kept up to date. Providing false information may result in account suspension in accordance with our Terms and Conditions.
When you browse and interact with the hacksaw platform, we automatically collect certain technical data to help us deliver a smooth and secure experience. This includes your IP address, device type, browser version, operating system, pages visited, session duration, and in-app actions such as game launches and deposit attempts. We use this data to monitor platform performance, detect unusual activity, and improve the overall user experience for players in the Philippines. Technical data is never used to identify you personally on its own, but may be combined with your account information when investigating security incidents. Cookies and similar tracking technologies are used to remember your preferences and keep your session active. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
All deposit and withdrawal transactions on the platform are recorded and retained as required by financial regulations applicable in the Philippines. We collect transaction amounts, timestamps, payment method types, and reference numbers to process your requests accurately and maintain a complete audit trail. Full payment card numbers and banking credentials are never stored directly on our servers — these are handled by our licensed third-party payment processors using industry-standard encryption. Transaction records may be reviewed by our compliance team when investigating disputes, verifying bonus eligibility, or responding to regulatory enquiries. If you have questions about a specific transaction, our support team can assist you. For more details on how bonuses interact with your account, visit our Promotions page.
When you contact our support team, submit a complaint, or respond to a survey, we retain the content of those communications along with your account details and the date and time of contact. This allows us to track the progress of your enquiry, maintain consistency across follow-up interactions, and improve our support processes over time. Communications data is accessible only to authorised support and compliance staff and is not shared with third parties for marketing purposes. We may use anonymised feedback to identify common issues and improve platform features. If you no longer wish to receive promotional communications from us, you can opt out at any time through your account settings or by contacting support directly. Opting out of marketing messages does not affect transactional or account-related notifications, which are necessary for the operation of your account.
We use the personal information we collect to operate and improve the hacksaw platform, process your transactions, verify your identity, and communicate with you about your account. Data is also used to detect and prevent fraud, money laundering, and underage gambling in compliance with Philippine regulations. We may use aggregated, anonymised data for internal analytics and product development — this data cannot be used to identify any individual player. We do not sell your personal information to third parties under any circumstances. Marketing communications are only sent to players who have opted in, and you can withdraw consent at any time. All data processing activities are carried out in accordance with the Philippine Data Privacy Act of 2012.
We may share your personal data with trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification services, and cloud infrastructure providers. All third-party partners are contractually required to handle your data securely and only for the specific purposes we have authorised. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by applicable Philippine law or a valid legal order. In the event of a business transfer or merger, your data may be transferred to the acquiring entity, and you will be notified of any material changes to how your data is handled. We do not share your data with advertisers or data brokers. Any third party receiving your data is bound by confidentiality obligations consistent with this Privacy Policy.
We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage with access controls, regular security audits, and staff training on data handling best practices. Sensitive account actions such as password changes and withdrawal requests require additional verification steps to prevent unauthorised activity. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage players to use strong, unique passwords and to log out after each session. If you suspect your account has been compromised, contact our support team immediately. We will notify affected players promptly in the event of a data breach that poses a risk to their rights or interests.
Under the Philippine Data Privacy Act of 2012, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask for the deletion of data that is no longer necessary for the purposes it was collected. You also have the right to object to certain types of data processing, request a copy of your data in a portable format, and withdraw consent for marketing communications at any time. To exercise any of these rights, please contact our support team with your account details and a description of your request. We will respond within a reasonable timeframe and in accordance with applicable legal requirements. Please note that some data may need to be retained for legal, regulatory, or fraud prevention purposes even after a deletion request is submitted.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine financial and gaming regulations. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable law. When we make material changes, we will notify registered players through the platform or via the contact details on file. The effective date at the top of this page indicates when the current version was last revised. Continued use of the platform after notification of changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions about this Privacy Policy or how hacksaw handles your personal data, our FAQ page covers the most common concerns. You can also review our Terms and Conditions and Responsible Gaming page for related information. Ready to get started on the platform?