At hacksaw, we believe that gaming should always be fun, safe, and within your means. This page outlines the tools, guidelines, and resources available to help every player in the Philippines enjoy our platform responsibly. If you ever feel that gaming is affecting your daily life, we encourage you to use the controls below or visit our FAQ page for further guidance.
hacksaw provides practical account controls so you can set boundaries that match your lifestyle and budget.
You can set a daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is in place, it takes effect immediately and cannot be increased until a mandatory cooling-off period has passed. This gives you a reliable financial boundary so your gaming spend stays predictable and manageable. Lowering a limit takes effect right away, while any request to raise it is subject to a 24-hour review period to protect you from impulsive decisions. We recommend reviewing your deposit limit every month to make sure it still reflects your current financial situation.
Long gaming sessions can pass quickly without you noticing. hacksaw lets you set a session duration reminder so you receive a clear on-screen alert when your chosen time limit is reached. You can choose intervals from 30 minutes up to several hours, depending on what feels right for you. When the reminder appears, you have the option to continue, take a break, or log out entirely. Regular breaks help you stay refreshed, make clearer decisions, and keep gaming a leisure activity rather than a compulsion. We strongly encourage all players in the Philippines to use this feature as part of their regular gaming routine.
If you feel you need a short pause from gaming, the Take a Break feature lets you suspend your account for a defined period — from 24 hours up to 6 weeks. During this time, you will not be able to log in, place bets, or access any gaming features on the platform. All pending withdrawals will still be processed normally during your break period. This option is ideal when life gets busy or when you simply want to reset your relationship with gaming. You can activate a break at any time from your account settings without needing to contact support. Once the break period ends, your account is automatically reactivated and you can resume playing.
For players who feel they need a longer or permanent break, self-exclusion is available for periods of 6 months, 1 year, 3 years, or permanently. Once self-exclusion is activated, your account is immediately closed and you will not be able to register a new account during the exclusion period. We take self-exclusion requests seriously and process them without delay. If you choose permanent self-exclusion, the decision is irreversible and your account will not be reopened under any circumstances. We also recommend informing a trusted family member or friend about your decision so they can provide additional support. For guidance on self-exclusion and other player protection measures, visit our FAQ page.
Setting a loss limit means you decide in advance the maximum amount you are comfortable losing within a given timeframe. Once your loss limit is reached, the platform will automatically prevent further wagering until the limit period resets. This tool is particularly useful for players who want to enjoy gaming without the risk of chasing losses. Like deposit limits, any request to increase a loss limit is subject to a mandatory waiting period before it takes effect. Decreases to your loss limit apply immediately. We encourage you to set a loss limit that reflects what you can genuinely afford to lose without it affecting your household budget or daily expenses.
Reality check alerts are periodic pop-up notifications that appear during your gaming session to show you how long you have been playing and how much you have wagered or won during that session. These reminders are designed to keep you grounded and aware of your activity in real time, rather than only reviewing it after the fact. You can customise the frequency of these alerts to suit your preferences. When a reality check appears, you can choose to continue your session, review your account history, or log out. Studies show that regular reality checks significantly reduce the risk of problem gambling behaviour. We recommend enabling this feature for every session, especially during longer play periods.
Problem gambling can affect anyone. Knowing the warning signs early makes it much easier to take action before things escalate.
If you recognise any of the warning signs above, the most important step is to act early rather than waiting for the situation to worsen. Start by using the account tools described on this page — set a deposit limit, activate a session reminder, or take a short break to give yourself space to reflect. Talk to someone you trust about what you are experiencing, whether that is a family member, a close friend, or a professional counsellor. Remember that seeking help is a sign of strength, not weakness, and that many people in the Philippines have successfully regained control of their gaming habits with the right support. You can also contact our support team at any time to request account restrictions or to ask about self-exclusion options. hacksaw is committed to making sure that every player has access to the tools and information they need to stay safe.
If you or someone you know needs professional help with problem gambling, the following organisations provide confidential support and counselling services in the Philippines. The National Council on Disability Affairs and the Philippine Amusement and Gaming Corporation (PAGCOR) both maintain responsible gaming programmes and helplines for affected individuals and their families. Many local government units also offer free mental health and financial counselling services that can assist players who are struggling. You do not need to be in crisis to reach out — early intervention is always more effective. Our support team can also point you toward appropriate local resources if you contact us through the platform. You are never alone in this, and help is always available.
hacksaw is dedicated to providing a gaming environment that is fair, transparent, and safe for all players in the Philippines. We enforce strict age verification to ensure that only adults aged 21 and above can register and play on our platform. Our team regularly reviews account activity to identify patterns that may indicate problem gambling, and we proactively reach out to players who may need support. We work in accordance with the guidelines set by PAGCOR and are committed to continuous improvement of our responsible gaming programme. If you have questions about any of the tools or policies described on this page, our FAQ page has detailed answers, or you can review our Terms and Conditions and Privacy Policy for the full framework governing your account.